Refund Policy

Refund Eligibility

Refunds may be considered when a payment was successful but the related service could not be started due to UPYOGI-side failure, duplicate payment, or an eligible cancellation before processing begins.

• Duplicate or accidental payments that can be verified in our payment records.
• Service cancelled before document processing or government submission starts.
• Technical payment capture errors where funds were deducted without order creation.
• Non-refundable: government fees already submitted, completed services, or user-caused document errors after processing starts.

Processing Time

Approved refunds are typically initiated within 7–10 business days after confirmation. Bank or UPI settlement timelines may take additional time depending on your payment method.

Cancellation Policy

You may request cancellation before an application moves into active processing. Once documents are verified and work has started, cancellation may be partial or unavailable.

• Cancel via your dashboard support ticket or by contacting support with the application/order ID.
• Partner or membership fees follow the terms shown at purchase time.
• Home-visit bookings cancelled less than 2 hours before the slot may incur a fee.

Contact Details

For refund requests, email support@upyogioffice.com, call +91 6386233784 | 7394806347, or WhatsApp +916386233784. Include your application ID, payment ID, and registered mobile number.